Nine Casino Support Contact Methods in the UK

Nine Casino provides several ways for UK players to contact customer support. Each method serves different needs and response times. Below you will find detailed information about all available contact options.

Live Chat

The live chat feature is available 24/7 on the Nine Casino website. To access it, click the chat icon in the bottom right corner of any page. A support agent will connect with you within 1–2 minutes. Live chat is the fastest way to get help with account issues, payment questions, or technical problems.

Before starting a chat, have your account username ready. This helps agents assist you more quickly. The chat system supports file attachments if you need to send screenshots or documents.

Email Support

Send email inquiries to [email protected]. The support team responds within 24 hours. Email works best for complex issues that require detailed explanations or when you need to attach multiple documents.

When sending an email, include your registered username and describe your issue clearly. Add any relevant transaction IDs, dates, or error messages. This information helps the support team resolve your case faster.

Contact Form

Fill in all required fields:

  • Your name
  • Registered email address
  • Subject of inquiry
  • Detailed message

Select the appropriate category for your question from the dropdown menu. Categories include Account, Payments, Bonuses, Technical Issues, and Other. The form automatically adds your account information to help speed up the response process.

After submission, you will receive a confirmation email with a ticket number. Keep this number for tracking your inquiry. Responses arrive within 24–48 hours to your registered email address.

Phone Support

Nine Casino offers telephone support for UK players during business hours. Call +447411462065 between 9:00 AM and 11:00 PM GMT, Monday through Sunday.

Phone support handles urgent matters like account access problems, withdrawal delays, and payment verification issues. Have your account details ready when calling. Wait times vary but rarely exceed 5 minutes during peak hours.

The phone line offers support in English. For security reasons, agents will ask verification questions before discussing account-specific information.

Response Times

Different contact methods have different response speeds:

  • Live chat: Immediate to 2 minutes
  • Phone: Up to 5 minutes wait time
  • Email: Within 24 hours
  • Contact form: 24-48 hours

Choose your contact method based on how urgent your issue is.

Tips for Faster Support

Provide complete information in your first message. Include usernames, transaction numbers, and dates. Take screenshots of error messages or issues. Clear descriptions help agents solve problems without asking follow-up questions.

Check the FAQ section before contacting support. Many common questions have instant answers there.

Contact Information

Email: [email protected]

Phone: +447411462065

Office Address: 28 Orlop St, London SE10 9AB, UK

Business Hours: Customer Support: 24/7 (Live Chat and Email) Phone Support: 9:00 AM – 11:00 PM GMT

All contact methods are free to use. The support team handles inquiries in English. Most issues are resolved during the first contact, but complex cases may require additional time for investigation.