Privacy Policy at Casino Nine

Last Updated: October 2025

1. Introduction

This Privacy Policy explains how Casino Nine collects, uses, stores, and protects personal information. This policy complies with the General Data Protection Regulation (GDPR) and UK data protection laws.

2. Information We Collect

2.1. Account Registration Information:

• Full name
• Date of birth
• Email address
• Phone number
• Home address
• Username and password

2.2. Verification Documents:

• Passport or ID card copies
• Proof of address documents
• Payment card images
• Bank statements

2.3. Financial Information:

• Payment card details
• Bank account information
• E-wallet account details
• Transaction history
• Deposit and withdrawal records

2.4. Technical Information:

• IP address
• Browser type and version
• Operating system
• Device information
• Login times and dates
• Game play history

2.5. Communication Records:

• Email correspondence
• Live chat transcripts
• Phone call recordings
• Support ticket history

3. How We Use Your Information

3.1. Account Management:

• Process account registration
• Verify identity and age
• Manage account settings
• Process deposits and withdrawals

3.2. Service Provision:

• Provide gaming services
• Process bets and pay winnings
• Award bonuses and promotions
• Provide customer support

3.3. Legal and Regulatory Compliance:

• Comply with gambling regulations
• Prevent money laundering
• Detect and prevent fraud
• Report to regulatory authorities
• Enforce terms and conditions

3.4. Marketing and Communications:

• Send promotional offers (with consent)
• Send service updates
• Send account notifications
• Conduct market research

3.5. Security and Safety:

• Monitor for suspicious activity
• Prevent unauthorised access
• Protect against cyber threats
• Maintain platform integrity

4. Legal Basis for Processing

4.1. We process personal data based on:

• Contract: To provide gambling services as agreed in our terms
• Legal Obligation: To comply with gambling laws and regulations
• Legitimate Interest: To prevent fraud and maintain security
• Consent: For marketing communications and cookies

5. Data Sharing and Disclosure

5.1. We share personal information with:

• Game providers for service delivery
• Payment processors for transactions
• Identity verification services
• Email and SMS service providers
• Customer support software providers

5.2. Regulatory Disclosure:

• Malta Gaming Authority
• UK Gambling Commission
• Financial crime prevention agencies
• Law enforcement (when legally required)
• Courts and tribunals

5.3. We never sell personal information to third parties.

5.4. All data sharing agreements include confidentiality and security requirements.

6. International Data Transfers

6.1. Data may be transferred to countries outside the UK and European Economic Area.

6.2. Transfers are protected by:

• Standard contractual clauses
• Adequacy decisions
• Appropriate safeguards

6.3. Data processors must provide equivalent protection levels.

7. Data Retention

7.1. Active Accounts: Data retained while account remains active

7.2. Closed Accounts: Data retained for 7 years after closure

7.3. Financial Records: 7 years as required by law

7.4. Communication Records: 2 years from last contact

7.5. Marketing Preferences: Until consent withdrawn

7.6. Some data may be retained longer if required for legal proceedings or regulatory investigations.

8. Your Rights

8.1. You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion (subject to legal requirements)
• Restriction: Limit processing in certain circumstances
• Portability: Receive data in machine-readable format
• Object: Oppose certain types of processing
• Withdraw Consent: For consent-based processing

8.2. To exercise these rights, contact: [email protected]

8.3. We respond to requests within 30 days.

8.4. Identity verification is required before processing requests.

9. Data Security

9.1. Technical Measures:

• 256-bit SSL encryption
• Firewall protection
• Regular security audits
• Intrusion detection systems
• Secure data centres

9.2. Organisational Measures:

• Staff training on data protection
• Access controls and authentication
• Confidentiality agreements
• Regular security assessments
• Incident response procedures

9.3. Despite security measures, no internet transmission is completely secure.

10. Cookies and Tracking

10.1. Essential Cookies: Required for site functionality

10.2. Performance Cookies: Analyse site usage and performance

10.3. Functional Cookies: Remember preferences and settings

10.4. Marketing Cookies: Deliver relevant advertisements (with consent)

10.5. Cookie preferences can be managed through browser settings.

10.6. Disabling essential cookies may affect site functionality.

11. Children’s Privacy

11.1. Nine Casino services are not available to persons under 18 years.

11.2. We do not knowingly collect data from minors.

11.3. Age verification is required during registration.

11.4. Accounts of underage users will be immediately closed.

12. Marketing Communications

12.1. Marketing emails require explicit opt-in consent.

12.2. Unsubscribe options are included in all marketing messages.

12.3. Opt-out requests are processed within 48 hours.

12.4. Service messages about your account are sent regardless of marketing preferences.

13. Third-Party Links

13.1. Our website may contain links to third-party sites.

13.2. We are not responsible for third-party privacy practices.

13.3. Review privacy policies of linked sites before providing information.

14. Data Breach Procedures

14.1. Breaches are reported to authorities within 72 hours when required.

14.2. Affected individuals are notified without undue delay.

14.3. Breach notifications include:

• Nature of the breach
• Potential consequences
• Measures taken
• Recommended actions

15. Automated Decision-Making

15.1. Automated systems may be used for:

• Fraud detection
• Bonus eligibility
• Risk assessment
• Responsible gambling monitoring

15.2. You can request human review of automated decisions.

16. Changes to Privacy Policy

16.1. This policy may be updated periodically.

16.2. Material changes are communicated via email.

16.3. The latest version is always available on our website.

16.4. Continued use after changes indicates acceptance.

17. Complaints

17.1. Privacy concerns should first be directed to: [email protected]

17.2. You may also complain to:

UK Information Commissioner’s Office

Malta Information and Data Protection Commissioner