Nine Casino Online Responsible Gaming

Last Updated: October 2025

1. Our Commitment

Nine Casino promotes responsible gambling and provides tools to help players maintain control. This page contains information about gambling risks, self-assessment tools, and support resources. All players must gamble within their financial means.

2. Age Verification

2.1. Players must be 18 years or older to use Nine Casino Online services.

2.2. Age verification is mandatory during registration.

2.3. Additional age checks may be conducted at any time.

2.4. Underage gambling is illegal and results in immediate account closure.

2.5. Winnings from underage players are void.

3. Self-Assessment Questions

Ask yourself these questions to evaluate your gambling habits:

  • Do you spend more money than planned on gambling?
  • Do you gamble to win back losses?
  • Do you borrow money to gamble?
  • Has gambling affected your relationships?
  • Do you lie about your gambling activities?
  • Do you gamble when upset or stressed?
  • Have you tried to stop gambling but failed?
  • Do you think about gambling frequently?
  • Has gambling affected your work or studies?
  • Do you feel guilty after gambling?

Answering “yes” to several questions may indicate problematic gambling behaviour. Consider using our responsible gaming tools or seeking professional help.

4. Account Limits

4.1. Deposit Limits

  • Daily deposit limit
  • Weekly deposit limit
  • Monthly deposit limit

Set these limits in your account settings. Limits take effect immediately. Decreases apply instantly, increases take effect after 24 hours.

4.2. Loss Limits

  • Daily loss limit
  • Weekly loss limit
  • Monthly loss limit

Loss limits prevent losses beyond set amounts. Once reached, you cannot place bets until the next period.

4.3. Wagering Limits

  • Daily wagering limit
  • Weekly wagering limit
  • Monthly wagering limit

Controls total amount wagered regardless of wins or losses.

4.4. Session Time Limits

  • Set maximum session duration
  • Automatic logout when limit reached
  • Cannot log in again until next day

5. Reality Check

5.1. Reality check displays session time and spending at regular intervals.

5.2. Set reminder frequency: 15, 30, 45, or 60 minutes.

5.3. Pop-up shows:

  • Time played in current session
  • Amount deposited
  • Amount won or lost
  • Option to continue or log out

5.4. Activate reality check in account settings.

6. Time-Out Options

6.1. 24-Hour Time-Out

  • Account locked for 24 hours
  • No deposits or bets allowed
  • Cannot be reversed

6.2. 7-Day Time-Out

  • Account locked for one week
  • Automatic reactivation after period ends
  • Cannot be shortened

6.3. 30-Day Time-Out

  • Account locked for one month
  • Pending withdrawals still processed
  • Marketing communications stopped

7. Self-Exclusion

7.1. 6-Month Self-Exclusion

  • Complete account suspension for 6 months
  • Cannot be reversed during exclusion period
  • Must contact support to reactivate after period ends
  • 24-hour cooling-off period before reactivation

7.2. 12-Month Self-Exclusion

  • Account suspended for one year
  • All marketing communications cease
  • Reactivation requires written request after period

7.3. 5-Year Self-Exclusion

  • Long-term exclusion option
  • No account access for 5 years
  • Cannot request early removal

7.4. Permanent Self-Exclusion

  • Account closed permanently
  • Cannot be reopened
  • Personal details blocked from creating new accounts

7.5. During self-exclusion:

  • Cannot create new accounts
  • Existing balance can be withdrawn
  • No promotional materials sent
  • Access to sister sites also restricted

8. GAMSTOP Registration

8.1. GAMSTOP is a free UK self-exclusion service.

8.2. Register at the website

8.3. Blocks access to all UK-licensed gambling sites.

8.4. Choose 6 months, 1 year, or 5 years exclusion.

8.5. Applies to all devices and payment methods.

9. Financial Management

9.1. Gambling Budget Tips:

  • Only gamble with money you can afford to lose
  • Never gamble with borrowed money
  • Set a monthly gambling budget
  • Keep gambling money separate from essential funds
  • Track all gambling expenses

9.2. Payment Blocking Options:

  • Contact your bank about gambling transaction blocks
  • Many UK banks offer gambling block features
  • Blocks prevent card payments to gambling sites
  • Can be activated through mobile banking apps

10. Warning Signs

Seek help if you notice these signs:

  • Gambling with money meant for bills
  • Hiding gambling from family and friends
  • Feeling anxious when not gambling
  • Neglecting responsibilities to gamble
  • Gambling larger amounts to feel excitement
  • Unable to stop despite negative consequences
  • Using gambling to escape problems
  • Selling possessions to fund gambling

11. Support Organisations

GamCare
Live Chat: Available on the website
Free counselling and support services

Gamblers Anonymous UK
Find local meetings in your area
Online meetings available

National Gambling Helpline
Free, confidential support 24/7

GambleAware
Information and support resources
Treatment referral service

Gordon Moody Association
Residential treatment programs

Gambling Therapy
Online support in multiple languages
Free app available

12. Family and Friends

12.1. If Someone You Know Has a Gambling Problem:

  • GamCare offers support for affected others
  • Gam-Anon provides support groups for families
  • National Gambling Helpline assists relatives

12.2. Third-Party Exclusion:

  • Family members can request information about exclusion
  • Cannot force someone to self-exclude
  • Can report concerns to customer support

13. Account Monitoring

13.1. Nine Casino monitors accounts for problem gambling indicators.

13.2. Indicators include:

  • Frequent deposit limit increase requests
  • Reversed withdrawals
  • Long gaming sessions
  • Erratic betting patterns
  • Multiple payment methods

13.3. At-risk players may receive responsible gaming information.

13.4. Accounts may be suspended pending welfare checks.

14. Underage Gambling Prevention

14.1. Parental Controls:

  • Use filtering software to block gambling sites
  • NetNanny, Qustodio, and Bark offer parental controls
  • Enable SafeSearch on search engines
  • Monitor children’s online activities

14.2. Education Resources:

  • YGAM provides youth gambling education
  • BigDeal offers resources for young people
  • Parent Zone provides online safety guidance

15. Responsible Gaming Features

15.1. Account History:

  • View complete transaction history
  • Download monthly statements
  • Track wins and losses
  • Monitor time spent gambling

15.2. Game Information:

  • RTP percentages displayed for all games
  • Volatility ratings shown
  • Maximum win amounts listed
  • Game rules clearly explained

16. Reopening After Self-Exclusion

16.1. Contact customer support after exclusion period ends.

16.2. 24-hour cooling-off period required.

16.3. Must confirm decision via email.

16.4. May need to complete responsible gaming assessment.

16.5. Previous limits and restrictions may be reinstated.

16.6. Permanent exclusions cannot be reversed.

17. Complaints and Feedback

17.1. Report responsible gaming concerns to: [email protected]

17.2. Complaints about self-exclusion failures are priority.

17.3. Response provided within 48 hours.

17.4. Can escalate to Malta Gaming Authority if unresolved.