Nine Casino UK Terms and Conditions
Last Updated: October 2025
1. General Information
These Terms and Conditions apply to all services provided by Nine Casino. By creating an account, you agree to these terms.
2. Account Registration
2.1. You must be at least 18 years old to register an account.
2.2. Only one account per person is allowed. Duplicate accounts will be closed.
2.3. All information provided during registration must be accurate and current.
2.4. You must provide valid identification documents when requested.
2.5. Account registration is free.
2.6. You are responsible for keeping your login details secure.
3. Account Verification
3.1. NineCasino UK requires identity verification before processing withdrawals.
3.2. Required documents include:
- Government-issued photo ID (passport, driving license, or national ID card)
- Proof of address dated within the last 3 months
- Proof of payment method ownership
3.3. Additional documents may be requested for security purposes.
3.4. Verification typically takes 24–72 hours after document submission.
4. Deposits and Withdrawals
4.1. Minimum deposit amount is £10.
4.2. Maximum deposit limits depend on your chosen payment method.
4.3. Deposits are processed instantly for most payment methods.
4.4. Minimum withdrawal amount is £20.
4.5. Maximum withdrawal limit is £5,000 per transaction and £15,000 per month.
4.6. Withdrawal processing times:
- E-wallets: 0–24 hours
- Credit/Debit cards: 1-3 business days
- Bank transfers: 3-5 business days
4.7. Withdrawals can only be made using the same method used for deposits when possible.
4.8. All deposits must be wagered at least once before withdrawal.
5. Bonuses and Promotions
5.1. Bonus terms apply to all promotional offers.
5.2. Only one bonus per household, IP address, or device is permitted.
5.3. Wagering requirements must be completed within the specified timeframe.
5.4. Maximum bet while playing with bonus funds is £5 per spin or hand.
5.5. Some games contribute different percentages toward wagering requirements.
5.6. Bonus abuse will result in cancellation of bonuses and associated winnings.
6. Betting Rules
6.1. The minimum bet amount varies by game.
6.2. Maximum win per bet is £250,000.
6.3. All bets are final once confirmed.
6.4. In case of technical errors, affected bets will be void and stakes returned.
6.5. Nine Casino reserves the right to void bets placed on obvious errors or system malfunctions.
7. Responsible Gaming
7.1. Players can set deposit, loss, and wagering limits on their accounts.
7.2. Self-exclusion options are available for 24 hours, 7 days, 30 days, or permanently.
7.3. During self-exclusion, accounts cannot be reopened.
7.4. Reality check reminders can be activated to display session time.
7.5. Support for problem gambling is available through GamCare and Gamblers Anonymous.
8. Prohibited Activities
8.1. The following activities are strictly forbidden:
- Using VPN or proxy services to mask location
- Collusion with other players
- Using automated betting software
- Exploiting technical errors or bugs
- Money laundering or fraudulent activities
- Creating multiple accounts
- Allowing third parties to use your account
8.2. Violation of these rules results in immediate account suspension and forfeiture of funds.
9. Privacy and Data Protection
9.1. Personal data is processed according to GDPR regulations.
9.2. Information is encrypted using SSL technology.
9.3. Data may be shared with regulatory authorities when required by law.
9.4. Marketing communications require explicit consent.
9.5. Players can request their data or deletion through customer support.
10. Complaints and Disputes
10.1. Complaints should first be directed to customer support.
10.2. If unresolved, escalate to [email protected] within 14 days.
10.3. Nine Casino will investigate and respond within 10 business days.
10.4. Unresolved disputes can be referred to the Malta Gaming Authority.
10.5. Alternative dispute resolution is available through eCOGRA.
11. Limitation of Liability
11.1. Nine Casino is not liable for:
- Service interruptions due to technical issues
- Losses from player errors
- Third-party payment processor delays
- Unauthorised account access due to player negligence
11.2. Maximum liability is limited to the amount in the player’s account.
12. Restricted Countries
12.1. Players from the following jurisdictions cannot register accounts:
United States, France, Spain, Denmark, Belgium, Italy, Australia, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, Yemen, and other jurisdictions where online gambling is prohibited.
12.2. It is the player’s responsibility to verify local gambling laws.
13. Game Fairness
13.1. All games use certified Random Number Generators (RNG).
13.2. Return to Player (RTP) percentages are displayed for each game.
13.3. Game results are regularly audited by independent testing agencies.
13.4. Historical game results are available in account history for 90 days.
14. Inactive Accounts
14.1. Accounts with no login for 12 months are considered inactive.
14.2. A monthly fee of £5 applies to inactive accounts with positive balance after 12 months.
14.3. Accounts with zero balance inactive for 30 months will be closed.
14.4. Email notifications are sent before applying inactive account fees.
15. Changes to Terms
15.1. Nine Casino reserves the right to update these terms at any time.
15.2. Players will be notified of significant changes via email.
15.3. Continued use of services after changes constitutes acceptance.
15.4. Current terms are always available on the website.
16. Governing Law
16.1. These terms are governed by Maltese law.
16.2. Disputes fall under the jurisdiction of Maltese courts.
16.3. English is the primary language for all communications.
